TROUBLESHOOT YOUR LIVESTREAM

Here is a general overview of common issues with accessing the Livestream.

Livestream schedule

You can view the full livestream schedule here. To recap:

  • Andrew livestreams between 9 and 9:30am EST on Mondays, Wednesdays, and Thursdays.
  • Project 303 Lifetime members may also attend an exclusive Virtual Trading Room from 9 – 9:30am EST on Tuesdays

Login to Access the Livestream

You need to be logged in to view the livestream.

You can also access the available Livestreams on the Live Trading Room navigation.

Audio Issues

If you experience difficulty hearing the livestream, first check that your device’s audio is turned on, then check to see if the volume bars are gold inside the video player (photo below). If they are grey, click them until they change to gold. 

Viewing and Video Issues

If you are on a Livestream page and do not see the video player, then do these steps first.

  • First check to make sure you are logged in.
  • If you are able to see the video player but the livestream video is not playing automatically, then locate the pop-up in the video viewing area, and press Live.

If this does not cause the video to begin playing, or you receive an error message, try the following steps:

Clear your browser’s cache & cookies 

Try a different web browser 

  • Common web browsers include Chrome, Firefox, Edge and Safari.
  • If it isn’t working in your browser, try it in another browser 
  • Try logging in to a different device 
  • Supported devices include computers, iPads/tablets, and mobile phones

Troubleshoot Chat Feature

  • Click on your preferred option for logging into the chat. You can use your existing Vimeo account or Facebook account to login. Note that when you click one of these options you are entering the login credentials for your Vimeo or Facebook account, not your Money Map Press or 1450Club login account.
  • If you do not have or do not wish to use a Vimeo or Facebook account, you may also select the “Chat as a guest” button. Then enter your name, click the I accept Terms of Service and Privacy Policy box, and click the “Join” button. 
  • You should see the live chat messages appear along the right side of the video player.

If you still have difficulties with accessing the livestream, please feel free to contact our support team via telephone at 1-888-384-8339 between 9am – 5pm EST Monday – Friday.

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